Question 1

Are your luxury items authentic?

Accepted Answer

Yes, 100% authentic. Rigorous two-step authentication. Sourced from Japan. Verified by our team. Optional third-party check available. Full refund if inauthentic.

Question 2

Can I return, exchange or cancel my order?

Accepted Answer

Based on the policy you've described, it seems that all sales are final, meaning there are no returns, exchanges, or cancellations allowed if a customer changes their mind after making a purchase. To avoid any issues, it's important for customers to carefully review all available pictures and ask any necessary questions before finalizing their purchase. This policy is typically put in place to manage inventory and ensure that the business can meet customer demands efficiently. If there are specific concerns or issues with an order, customers may still reach out to see if there are any alternatives or solutions available.

Question 3

Do you accept sourcing requests?

Accepted Answer

Yes, we accept sourcing requests. Send details via Tiktok DM or email: - Item name - Item photo - Budget We'll review and respond.

Question 4

Are custom taxes and import duties included in the price?

Accepted Answer

We take pride in offering competitive prices for our vintage luxury goods. To maintain these competitive prices, custom taxes and import duties are not included in the total item value. 
Customers are solely responsible for any applicable import duties and custom taxes associated with their purchase from our store.

Question 5

When will my item be shipped?

Accepted Answer

Order processing: 2-3 business days. Then we ship.

FAQ